Christian Dior Quality Continuous Improvement & KPI Specialist

Posizione

Christian Dior Couture, the House of Dreams, is renowned worldwide for its unique savoir-faire and explosive creativity, brought together through our métiers of excellence. Our Maison is a place where we foster growth and seek individuals who have the courage to dare and to succeed. Join us and shape your future in a pleasant, dynamic, and inclusive environment, where we create and pass on excellence with determination, courage, and optimism.

This role is responsible for driving continuous improvement initiatives within the quality department, ensuring high levels of customer satisfaction, and maintaining a robust data-driven quality system. The specialist will lead efforts in data analysis, action plan activation, and the digitalization of quality reporting.

Responsabilità del lavoro

• Oversee customer satisfaction metrics and the data-driven quality system.
• Analyze customer claims and product returns to identify root causes and trends.
• Activate and animate corrective and preventive action plans based on quality data.
• Manage quality data collection, analysis, and reporting.
• Drive the digitalization of quality data and reporting processes.
• Define, maintain, and ensure the effectiveness of the Quality Management System (QMS).
• Develop and implement strategies for continuous improvement in quality processes.
• Establish and monitor key performance indicators (KPIs) related to quality and customer satisfaction.
• Lead cross-functional teams to address significant quality issues and implement sustainable solutions.
• Identify opportunities for process automation and digital transformation within quality operations.

Profilo

• Strong analytical and problem-solving skills.
• Proficiency in quality management methodologies (e.g., Lean, Six Sigma).
• Experience with data analysis tools and quality management software.
• Excellent communication and presentation skills.
• Ability to lead and influence cross-functional teams.
• Knowledge of quality management systems and standards (e.g., ISO 9001).