Client Advisor

Company Description

Abel Richard is an ultra-luxury Maison redefining modern refinement. With a growing presence in London and across key international luxury markets, the brand specializes in luxury handbags and fine writing instruments, including Montegrappa, one of the world’s most storied and respected luxury pen houses, alongside rare, limited-edition creations that seamlessly blend technology, high-tech material innovation, personality, and purpose. Through its partnership with Montegrappa, Abel Richard brings forward a legacy of Italian craftsmanship, precision engineering, and artistic expression, celebrating writing instruments as objects of culture, heritage, and design. Each piece reflects an uncompromising commitment to quality, individuality, and timeless sophistication. Rooted in craftsmanship and driven by design excellence, Abel Richard creates objects that go beyond function. Every component tells a story. Every silhouette is a conversation starter. As the Maison continues to expand its presence across the global luxury landscape, Abel Richard remains focused on elevating customer experience, brand storytelling, and modern luxury across every touchpoint.

Position Summary
 

Abel Richard is seeking a polished, client-focused, and commercially driven Client Advisor to join our London boutique team. This role is responsible for delivering an elevated client experience, cultivating long-term customer relationships, and supporting the daily operations of the boutique. The ideal candidate is passionate about luxury retail, understands the expectations of a discerning international clientele, and brings a high level of professionalism, style awareness, and service excellence. This individual will serve as a brand ambassador and play a key role in driving sales, strengthening client loyalty, and maintaining the visual and operational standards of the boutique.

Key Responsibilities

Client Experience & Sales

• Deliver exceptional, personalized service to every client, creating a welcoming and elevated boutique experience.
• Build meaningful relationships with new and existing clients through strong clienteling and follow-up practices.
• Identify client needs and recommend products with confidence, product knowledge, and refined brand storytelling.
• Achieve or exceed individual and boutique sales goals.
• Maintain a strong understanding of Abel Richard products, craftsmanship, brand heritage, and seasonal collections.
• Support private appointments, VIP clients, and special in-store events as needed.
• Serve as a true brand ambassador by consistently reflecting Abel Richard’s values, image, and service standards.

Client Development

• Develop and maintain a loyal client book through outreach, follow-up communication, and personalized service.
• Use CRM tools and boutique resources to track client preferences, purchase history, and opportunities for re-engagement.
• Support initiatives that drive repeat business and long-term customer loyalty.
• Build rapport with local and international clientele, including high-net-worth individuals and luxury consumers.

Boutique Operations

• Assist with opening and closing procedures in accordance with company standards.
• Accurately process sales, exchanges, transfers, deposits, and other transactions through the POS system.
• Support inventory management, stock replenishment, cycle counts, and merchandise organization.
• Maintain the boutique’s presentation, including merchandising, cleanliness, and back-of-house standards.
• Help ensure all operational procedures, loss prevention practices, and security protocols are followed.
• Partner with the leadership team to support smooth day-to-day boutique operations.

Team Contribution

• Work collaboratively with leadership and fellow team members to achieve boutique goals.
• Contribute to a positive, professional, and service-driven team culture.
• Stay current on product launches, promotions, and business priorities.
• Participate in training and development opportunities to strengthen sales and service performance.

Qualifications

• 3-5 years of experience in luxury retail, premium fashion, jewellery, accessories, or high-touch hospitality.
• Proven success in a customer-facing sales environment with sales targets or performance goals.
• Strong interpersonal and communication skills with the ability to engage a sophisticated and diverse clientele.
• A polished and professional presence with a genuine passion for luxury service and brand representation.
• Experience with POS systems and CRM platforms preferred.
• Strong attention to detail, organisation, and follow-through.
• Ability to work effectively in a fast-paced, high-service boutique environment.
• Flexibility to work evenings, weekends, bank holidays, and peak retail periods.
• Additional language skills are highly desirable, especially Arabic, Mandarin, Russian, French, or Spanish.

Preferred Experience

• Previous experience working with international luxury clientele.
• Experience in a luxury boutique or designer retail environment.
• Confidence supporting VIP clients, private shopping experiences, and relationship-based selling.
• Understanding of boutique presentation standards and premium customer service expectations.

Key Skills & Competencies

• Luxury client service
• Relationship building and clienteling
• Sales confidence and commercial awareness
• Strong verbal communication
• Attention to detail
• Professional discretion
• Team collaboration
• Adaptability and composure
• Product presentation and storytelling
• Time management and organisation

Physical Requirements

• Ability to stand and walk for extended periods during scheduled shifts.
• Ability to lift, move, and carry merchandise and boutique supplies as needed.
• Ability to perform routine boutique tasks including stock handling, merchandising, and maintaining floor standards.

Work Environment

• This role is based in a luxury retail boutique setting in London.
• The position requires regular in-person interaction with clients, team members, and leadership.
• The schedule may include weekends, evenings, and holiday trading periods based on business needs.
   

Why Join Abel Richard

At Abel Richard, team members are part of a brand that values craftsmanship, elevated service, and meaningful client relationships. This is an opportunity to work in a luxury environment where presentation, hospitality, and attention to detail matter. We are looking for individuals who take pride in delivering an exceptional experience and who want to grow with a brand committed to excellence.

Equal Opportunity Statement

Abel Richard is committed to creating an inclusive and respectful workplace. We welcome applications from qualified candidates of all backgrounds and make employment decisions based on business needs, job requirements, and individual qualifications.