AWWG Calvin Klein - Retail Operations Coordinator (Fixed-Term) - AWWG Madrid

Who are we...

At AWWG, transformation is embedded in our DNA. Founded in 1998 under the name of Pepe Jeans Group. With headquarters in Madrid, Spain, and design offices in London and Nice, this global fashion group integrates the iconic brands Pepe Jeans London, Hackett, and Façonnable. AWWG also has the master franchisee and agency for Tommy Hilfiger (Spain and Portugal) as well as the agency for Calvin Klein, DKNY, Donna Karan, and Karl Lagerfeld (Spain and Portugal).

AWWG currently has over 3,500 points of sale, a presence in 86 countries globally, and a workforce of more than 4,500 employees of 79 nationalities. As a global retail platform, the Group is committed to constant evolution and to creating brand equity by transformation, in line with the changes, challenges, and inherent needs of the industry. The three iconic brands are unified as part of AWWG while each maintains its own strong DNA and values, built up over thirty years in the retail sector with strong design teams, product development, and brand enhancement. AWWG continuously evolves, pushing the limits and defying the status quo to create value through innovative, aspirational, and sustainable products that prioritize excellence, craftsmanship, differentiation, and quality.

The project!

As a Retail Operations Coordinator for Calvin Klein you will be implementing all operational requirements received from the PVH HQ. Your mission is to bridge the gap between regional strategy and store-level execution, ensuring that retail operations across Spain and Portugal are seamless, efficient, and aligned with global standards.

What will the role entail?

• Strategic Collaboration: Partner closely with Regional and EMEA functions to implement "best-in-class" retail excellence. You will be the face of the agency when communicating with HQ and the primary support for local retail teams.
• Project Management: Execute specific operational projects defined by the EMEA Operations Manager, focusing on driving measurable productivity gains and operational efficiencies within the store environment.
• Systems & Software Advocacy: Act as the subject matter expert for key retail software applications. You will ensure all stores are utilizing these tools to their full potential to optimize daily workflows.
• Performance Reporting: Own the data for your territory. You will produce and present territory-specific reporting for the Spanish and Portuguese markets, providing actionable insights to both the agency and HQ leadership.
• Stakeholder Liaison: Foster strong, collaborative relationships with store managers and retail staff, ensuring their feedback is heard at the corporate level and that HQ initiatives are realistically implemented.

What do we offer you?

• Corporate remote work policy and flexible working hours.
• Great discounts on the brands of the Group.
• Flexible benefits with Cobee (ticket restaurant, health insurance with Cigna, transport ticket or nursery ticket)
• Professional growth opportunities through our internal mobility program "Move"
• Great international working environment.

What are we looking for?

• 3-5 years of experience in Retail Operations (Area Manager, Multi-Store Manager), or similar.
• Fluent Spanish and high (min. C1-C2) level of English. Additional languages are always a plus.
• Proficient in Microsoft Excel, knowledge of SAP.
• Knowledge of operational systems and processes.
• Good Communication Skills and Analytical Mindset.
• Proactivity, Flexibility and Agility.