Tapestry Network Engineer, Manager

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Key Responsibilities:

• 
  Lead Enterprise Network Infrastructure management and support
  
  

Drive end-to-end delivery of large-scale corporate and retail network deployments ($50K-$500K+) across Japan and Korea, collaborating with cross-functional team and vendors. Oversee design, implementation, and commissioning of data center, office, branch and retail network via Cisco, Fortinet and other relevant network platforms.

• 
  Ensure Network Reliability & Security Operations
  
  

Serve as SRE (Site Reliability Engineering) escalation point for incident resolution, root cause analysis, and high-priority outages.Monitor and respond to SIEM alerts, deploy security patches and firmware upgrades per change window policies.

• 
  Manage Vendors & Service Contracts
  
  

Negotiate and renew telecom, hardware and software maintenance contracts to achieve cost-efficiency and industrial best practices.Evaluate vendor SLA performance through OKR tracking and quarterly business reviews.

• 
  Maintain Documentation & Knowledge Transfer
  
  

Develop and maintain up-to-date network diagrams, configuration baselines, and operational runbooks.Conduct regular training sessions with local IT & Business teams and external partners.

• 
  Support Onsite Assessments & Continuous Improvement
  
  

Perform site visits to HQ, DCs, factories, and retail locations to identify network bottlenecks and recommend enhancements.Propose innovative solutions leveraging Cisco, Fortinet, Checkpoint, Zscaler, SD-WAN, or automation tools to improve scalability and user experience.

• 
  Provide 24x7 Operational Readiness
  
  

Be contactable at night, weekends and holidays in the event of a major incident/outage/regular IT/Business critical meeting.

Education/Qualifications:

• 
  Bachelor's degree in computer science, Information Technology, or related field
  
  

• 
  Minimum 5 years of hands-on experience in enterprise networking environments
  
  

• 
  CORE TECHNICAL SKILLS
  
  

Expert-level CLI proficiency with **Fortinet and Cisco** devices (last 5 years required)

Proven experience in:

- Independent Cisco and Fortinet SDWAN zero-to-one design and implementation

- MPLS, IPsec-VPN, BGP/OSPF routing protocols

- Layer 3 routing & switching, High-Availability (HA) architectures, STP

- Layer 7 network security

- Cisco Wireless LAN Controllers and AP management

- Microsoft AD, DNS, DHCP integration

- Python and Ansible automation experience is plus

• 
  ADDITIONAL COMPETENCIES
  
  

Proficient in spoken and written English & Japanese (Business level and above), strong written and verbal communication abilities.

Familiarity with ITIL frameworks and tools: ServiceNow, JIRA (a plus)

Project Management/Lead experience

Desired Skills

• 
  A proactive problem-solver who takes ownership of issues from detection to resolution
  
  
• 
  A collaborative leader who can influence cross-cultural teams and external partners
  
  
• 
  Adaptable to fast-paced changes in technology and business priorities
  
  
• 
  Committed to operational excellence, security compliance, and continuous improvement
  
  
• 
  Passionate about delivering seamless digital experiences in a customer-facing retail environment
  
  

IMPORTANT NOTES

• 
  IT Organization is regionally structured in Asia and globally in North America
  
  
• 
  Hybrid working model - 95% office, 5% travel Japan & Korea
  
  

Our Competencies for All Employees
Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Visit Tapestry, Inc .