Moncler Training Team Lead

Overview

At Moncler, we are driven by a singular purpose: to unleash the extraordinary in everybody. As part of our 5th Avenue flagship, our most ambitious retail expression globally, the Training Team Lead plays a critical role in elevating the client experience through the development of exceptional talent.

This role operates at the intersection of sales performance and capability building, serving as both a top-performing seller and an in-store training leader. Approximately 50% of time is dedicated to direct selling, acting as a role model on the floor, while the remaining 50% is focused on training execution and team development.

The Training Team Lead reports directly to the Store Director, with a dotted line to the East Regional Senior Field Training Manager, ensuring strong alignment between global training strategies and local execution.

Your Impact

Selling Excellence & Client Experience

• Act as a brand ambassador and top seller, delivering elevated, personalized client experiences aligned with Moncler standards.
• Consistently achieve and exceed individual sales targets while contributing to overall store performance.
• Demonstrate best-in-class clienteling, storytelling, and styling techniques on the sales floor.
• Lead by example, embodying Moncler's service culture and positively influencing peers through performance and presence.

Training & Capability Development

• Partner with the East Regional Senior Field Training Manager to execute training strategies and initiatives within the flagship
• Deliver onboarding and continuous training programs for new and existing team members
• Support the development of selling skills, product knowledge, and client relationship management capabilities
• Provide in-the-moment coaching and structured feedback to support performance improvement
• Identify skill gaps and provide input to store leadership on targeted development opportunities
• Reinforce Moncler standards through consistent follow-up and performance tracking

Training Execution & Performance Monitoring

• Track key training metrics, including onboarding completion, participation, skill progression, and impact on sales performance.
• Evaluate training effectiveness through observation, feedback, and business results.
• Provide regular insights and updates to the Store Director and East Regional Senior Field Training Manager.
• Maintain accurate training records, coaching logs, and reporting tools.

Leadership, Floor Presence & Team Development

• Act as a visible leader on the sales floor, reinforcing Moncler standards through consistent presence and behavior.
• Support store leadership in fostering a high-performance, client-centric environment.
• Provide ongoing coaching and feedback to support individual and team development.
• Influence and motivate team members through strong performance, accountability, and a results-driven mindset.
• Support talent development by mentoring team members and providing input to store leadership.
• Communicate business priorities and training focus areas through daily briefings and team engagement.
• Partner cross-functionally with Sales, Client Relations, VM, and Operations teams to support alignment and execution.
• Serve as a liaison with the regional training function, ensuring alignment on priorities, tools, and initiatives.
• Promote a culture of accountability, continuous learning, and high performance.
• Act as a voice of the floor, sharing insights on client trends, team capabilities, and business opportunities.

Professional Conduct & Teamwork

• Demonstrate a collaborative, team-oriented approach aligned with overall business objectives
• Foster a positive and respectful work environment through open communication and partnership
• Uphold company policies and procedures, acting as a role model in conduct and performance
• Maintain the highest standards of professionalism, integrity, and client service
• Perform additional responsibilities as required to support store and company objectives

Qualifications

Work Experience

• 3-5+ years of luxury retail experience, preferably within a high-volume or flagship environment.
• Proven track record as a top-performing seller with strong clienteling capabilities.
• Experience in coaching, training, or developing team members in a retail setting strongly preferred.
• Demonstrated ability to translate training into measurable business impact.
• Prior experience in a lead or supervisory role is a plus.

Core Skills and Attributes

• Strong ability to lead by example and influence without direct authority
• Client-centric mindset with a passion for delivering exceptional experiences
• Excellent communication and interpersonal skills
• Strong business acumen with the ability to link training to performance outcomes
• Organizational and prioritization skills in a fast-paced environment
• High level of adaptability, ownership, and accountability
• Technologically proficient; comfortable using retail systems and reporting tools

A dditional Information

For individuals assigned and/or hired to work in New York, Moncler includes a reasonable estimate of the salary rate range for this role. This considers the wide range of factors that are considered in making compensation decisions, including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A

reasonable estimate of the current base salary range is $30.00 to $40.00 per hour.

In addition to competitive pay, the hired candidate will also be eligible for a quarterly bonus, and a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, 7 paid holidays, accrue up to 80 hours of paid vacation time, 4 personal days, employee discounts, and a retirement plan with employer contribution.

Final candidates will be subject to a background check in accordance with applicable laws. Applicants are encouraged to provide a complete and accurate work history throughout the application process.

Moncler Group is an equal opportunity employer committed to fostering an inclusive and diverse workplace