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Agenda-setting intelligence, analysis and advice for the global fashion community.

Fashion’s Stalled Self-Checkout Revolution

Retailers like Zara and Uniqlo are rolling out improved versions of the technology, but not everyone in the industry is sold. Some brands worry about the lack of customer interaction, while others see as theft a serious concern.
Self-checkout station at Zara.
Self-checkout station at Zara. (Inditex)

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Further Reading

RFID’s ‘Quiet Revolution’ in Retail

Zara, Uniqlo and American Eagle are among those leaning on the technology for abilities like self-checkout and better inventory tracking, while more companies join the ‘cult of RFID’ each year.

Battling the Retail Apocalypse: What Worked and What Didn't

The last decade was the most transformative for retail since the rise of big-box stores in the 1980s. To drive traffic and better engage consumers, companies have tried out a number of different tactics. What were gimmicks and what stuck?

The Organised Retail Crime Phenomenon, Explained

Reports of large-scale theft rings are driving US lawmakers to explore tough-on-crime policies. Data on whether there is a crime wave paints a more ambiguous picture. BoF unpacks the murky situation.

About the author
Cathaleen Chen
Cathaleen Chen

Cathaleen Chen is Retail Editor at The Business of Fashion. She is based in New York and drives BoF’s coverage of the retail and direct-to-consumer sectors.

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