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Agenda-setting intelligence, analysis and advice for the global fashion community.

Online Resale Is Booming. Why Are So Many Users Unhappy?

Global secondhand sales are hitting record highs, but the platforms driving the boom are increasingly alienating some sellers with low payouts and logistical issues.
Woman standing in front of mirror with a tank top.
While most major resellers have, undoubtedly, made improvements to the look and feel of their platforms as well as in the ease of listing, many essential frictions of the online resale experience remain, such as the difficult trade-off between the convenience of listing and the payoff. (Pexels)

Anja Tyson considers herself an early adopter of online resale. The New York-based writer and consultant said she’s been a loyalist of

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Further Reading

Resale Sites Try a New Strategy: Sell Less Stuff

After competing for decades to offer the widest possible selection, secondhand retailers like ThredUp, eBay, StockX and Rebag are now trying to gain an edge by offering a more curated experience, with the help of AI and celebrities.

About the author
Cathaleen Chen
Cathaleen Chen

Cathaleen Chen is Retail Editor at The Business of Fashion. She is based in New York and drives BoF’s coverage of the retail and direct-to-consumer sectors.

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